SUPPORT TICKET SOFTWARE - HELPDESK SOFTWARE - HEYLO

Level Up Your Customer Support

No More Lost Replies. No More Unhappy Customers. 

Still using a single Gmail account to manage your support emails?

Heylo is an support ticket management software designed for startups. You can use Heylo to collaborate on customer support tasks elegantly between your growing support team.

Heylo is simple, fast and affordable. With Heylo, you can grow your business while building a stellar reputation for awesome customer service!

Track Support Requests Elegantly.
Never Miss A Single Email From Your Valuable Customers

Tired of having multiple people access a single Gmail account to answer support emails?

With Heylo, every customer email is recorded and filed systematically. You can easily keep track of the support questions you've answered. You can also see all the replies made by every member of your support team.

Pass an inquiry to sales, or a bug to technical support. Once you've swithed to Heylo for better email support, you'll wonder how you survived without it!

Impress & Empower Your Customers.
Put Them In The Driver's Seat With Incredible Transparency

Every Heylo account comes with a self-service portal, where your customers can submit a new support ticket, as well as reply to existing ones.

At a glance, you customer can see every single reply, attachment, response time, and the name of the support agent. They can update their profile, password and check old support emails easily.

You can customize the self-service portal with your own logo for instant brand recognition

Provide Useful Documentation.
Let Your Customers Train & Educate Themselves

Need to explain something complex in detail? Email is just not going to cut it..

With Heylo, you can combine video, text, and download files into a single page of documentation. Now you can train your customers on the most technical aspects of your product or software without breaking a sweat!

Plus, all Heylo documentation is search engine friendly, so you can count on the extra traffic boost by putting up useful documentation, how-to and videos.

Scale Up Easily As You Grow.
Add Support Staff and Managers Effortlessly.

Need to get a new hire up to speed with your products and customers?

Just make them a staff, with a single click. New agents have immediate access to all the tickets, functions and reports like everyone else. As your team grows, you can add Managers to monitor and manage your support agents.

Of course, you can easily set the permissions of each user level, so you can control your work-flow and access to information just the way want it to be.

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